GENERAL CONDITIONS
ACCOMODATION OFFER
article 1.
Burin travel agency is a travel agency founded in Vela Luka on the
island of Korčula (further in the text: AGENCY BURIN) and registered in Korčula allowed
to make service as tour operator and travel agency. The service includes
presentation and sale program of tourist services, accommodation resorts via
Internet and other media. AGENCIJA BURIN guarantees for truth of data published on
web sites, printed material, posters and other media for promotion and
development.
article 2.
Contract parties are AGENCIJA BURIN and Guest (can be private
person or firm), who have made a reservation using official web site of AGENCIJA BURIN, printed materials or personally in the agency's office. AGENCIJA BURIN
guarantee for truth of content on official web site, printed materials,
magazines, posters or other media. .
article 3.
Guest accepts the
terms and conditions of the contract, by signing on the reservation form “I have
read and accept all rights and obligation from this contract which I understand
and I guarantee for truth the content filled in Reservation form”
BOOKING
article 4.
Guest makes booking application by enquiry if
desired accommodation unit is available. Guest can do this procedure via fax,
phone call, personally in our office or online (e-mail or enquiry form). Guest
has to give all the necessary information required on the application form if he
is filling in the online application or he has to show all the required
documents if he is personally reserving an accommodation unit in our office.
For accommodation less than 3 days, price can be
20-40% more expensive.
During the enquiry process AGENCIJA BURIN will check the
availability of the accommodation unit. If the accommodation unit is not
available for the desired period, AGENCIJA BURIN will provide better or similar
quality of accommodation. When the guest accepts the offer, AGENCIJA BURIN issues
the invoice with the period reserved. The deposit is 20% of the total price. .
PAYMENTS
article 5.
To confirm the reservation, Guest has to
pay deposit of accommodation arrangement and send us receipt of payment via
e-mail.
For available accommodation, Guest may confirm the reservation
within:
- 12 hours from enquiry from 1. July - 31. August
- 24 hours from enquiry from 1. May - 30.June and 1. September - 30. September
- 48 hours from enquiry from 1. October - 30. April.
If reservation has not made up to those periods,
we keep right to offer desired accommodation to other clients. If Guest uses
accommodation within 7 days from the inquiry date, it is necessary to pay
deposit within 4 hours from our confirmation of the accommodation and inform us
via fax or e-mail, regardless of the season period. When the deposit is
received, the guest will receive the VOUCHER issued by AGENCIJA BURIN, with all
necessary details of accommodation service. The prices of accommodation and
other services are in Euro. For using accommodation less than 3 days, prices can
be up to 30% higher. In accommodation price, SOJOURN TAX is not included.
SOJOURN TAX
According to the Croatian Law on the Sojourn Tax,
customers are required to pay the Sojourn Tax when paying for their
accommodation to the owner of the accomodation unit. The Sojourn Tax in the
Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults.
Customers from the age of 12 to 18 have a 50% discount, while children under the
age of 12 are exempt from paying. The final amount of the Sojourn Tax is
determined by the destination in the Republic of Croatia and travel period, and
is charged according to the General Terms and Conditions when balance payment is
made. The amount of Sojourn Tax to be paid will be stated on your reservation
calculation. If a country (for example, Austria) has a law defining that Sojourn
Tax must be paid on the spot, the amount of Sojourn Tax will not be stated on
the calculation and the guest is required to pay the amount upon arrival.
SERVICE DESCRIPTION
article 6.
Guest is obligated to give VOUCHER
to owner of accommodation unit. Owner is not obligated to provide the
accommodation or services, for more people than signed in VOUCHER or prolong the
accommodation over arranged period.
AGENCIJA BURIN is not liable for
circumstances caused by conditions beyond its control, including wars, riots,
strikes, acts of terrorism, natural disasters, sanitary disruptions,
restrictions by local authorities, death or illness of service provider and the
like.
article 7.
AGENCIJA BURIN is not responsible for damages caused
by Guests and those damages Guest has to pay to accommodation service
provider.
article 8.
Every guest is to arrive into a clean and tidy
accommodation unit, where clean bed linen will be expecting them. For the guests
staying more than a week, the hosts are to change the bed linen and the towels
weekly. Accommodation, food, services and other standards of particular places
and countries are different and cannot be compared. If different information is
given to the guest at the place the accommodation is sold, AGENCIJA BURIN is not
responsible other than for the information published on its official website or
printed magazines, posters etc..
CHANGES AND CANCELLATION OF BOOKING
article 9.
AGENCIJA BURIN has right to cancel
confirmed reservation in extremely circumstances and in that case guest has
right for money back. If cancellation occurred in case by conditions beyond its
control, including wars, riots, strikes, acts of terrorism, natural disasters,
sanitary disruptions, restrictions by local authorities, death or illness,
amount paid to the agency will be refunded to the guest.
article 10.
If accommodation provider cancels the reservation and it is not according to
article 6. and 9. of this contract, he has obligation to offer accommodation
with same or higher category and pay all expenses related for this case.
article 11.
If the guest wishes to cancel the reserved
accommodation, they have to do it in writing (via email, fax or ordinary mail).
Changes of booking up to 30 days before using accommodation, like different
number of people or date of arrival or/and departure, if possible, first time
will not be charged. Each further change will be charged. If the change in the
reservation is impossible, and for that reason the Guest cancels the
reservation, the following conditions will apply. Any such changes up to 30 days
before using accommodation service, we will consider as cancellation.
The
date when the agency receives the notification of the cancellation represents a
basis for the calculation of cancellation charges in the following way:
- for a cancellation occurring from 30 to 15 days before the start of using the reserved service the agency charges 60% of the total price of the reserved accommodation. The rest of the money is returned to the guest at the expense of the receiver.
- for a cancellation occurring from 14 to 0 days before the start of using the reserved service the agency charges 100% of the total price of the reserved accommodation.
- if the guest does not show up at the destination or cancels the arrangement
upon its beginning, the agency charges the whole amount. If the cause of the
reservation cancellation is higher power on the guest's side, the agency charges
only the actual costs which cannot exceed 25% of the value of the whole
reservation. The rest of the amount will be returned to the guest.
LUGGAGE
article 12.
AGENIJA BURIN is not responsible
for damaged, destroyed or lost luggage, as well as for the theft of luggage or
valuables in the accommodation unit (rental of a safety deposit box is
recommended if available). Lost luggage or stolen goods should be reported to
the host and the local police department. It is highly recommended to cover
luggage in travel insurance.
AGENCY BURIN
